FAQ

Walker eBusiness accounts are free. No fees are involved to set up an account.

Options currently available with a Walker eBusiness account include:

• Order/Shipment Tracking
• Order Status
• Shipment Notifications
• Pricing and Availability
• Quote Creation
• Invoice Look Up
• RMA Creation and Status Updates

Additionally, it is possible to turn on Online Ordering Capabilities for your company, from which you can then shop from tens of thousands of items using an online shopping cart. (Certain limitations may apply to activating this feature for an account. Customers are encouraged to discuss requirements with Walker in order to maximize all available resources.)

Simply click on the "Reset Password" button on the log in page of Walkerfirst.com. Your registered User ID is your email address. Enter your email address and you will receive an email message with instructions for resetting your password.

Since accounts are tied to your email address, your account will become invalid once your email address is discontinued by your network administrator. All data in the account, however, remains intact and available for other users within your company.

Yes. Walker will not sell your personal / business information to third parties. In addition, when you pay by credit card for Walker services and products, your credit card information is not stored by us, but is securely passed to the credit card companies. Users can also access their personal information to make changes and request themselves removed from the system. To view Walker's full Privacy Policy, click here.

Shipment tracking is available once you've logged into your eBusiness account. Tracking information on drop shipments from manufacturers may not be included.

The "Qty Available" data displayed is provided as "real time" system data, reflecting currently available inventory levels available in Walker's warehouse. "Qty Pending Delivery" data represents existing orders already in place with the respective product manufacturer or supplier. It is not necessary to place a call to validate availability data.

Standard Lead Time refers to the length of time estimated by manufacturers to provide finished goods when they are not available in stock at Walker. This may or may not refer to production time only, and may not include time required to ship product to Walker's distribution center. Standard Lead Time is dependent on the manufacturer's production schedule and is an estimate only. For any item showing a zero quantity available, a delivery date can only be confirmed once ordered. Lead times, however, are subject to change based on many factors including production time, raw product supply chain interruptions, weather events affecting shipment, new production that is previously allocated to open orders, etc. Once orders are placed, Walker provides expedited requests to manufacturers in efforts to meet or improve on published Standard Lead Times. Every effort is made to keep customers informed on changes in lead time that will impact timely product delivery.

Walker is headquartered in Welcome, NC where an Inside Sales office operates. A second Inside Sales office is located in Alpharetta, GA. Walker's Regional Account Managers operate out of their home offices across the country.

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

Your Inside Sales Executive is available to discuss any issues regarding your orders. You may also contact us at 1-800-925-5371 and ask to speak with your Inside Sales Executive.

Order cancellation requests are managed by your Inside Sales Executive.

Order change requests are managed by your Inside Sales Executive.

Shipping destination change requests are managed by your Inside Sales Executive.

Logging into your eBusiness account will automatically identify your dedicated sales resources. To locate sales contacts for your area, you may also click on the Contact link located at the top of any page on Walkerfirst.com and follow instructions there to connect you with the appropriate sales contact.

Walker's standard business hours are 8AM – 7PM EST, Monday through Friday.
After hours only: 1-800-758-9779 (7pm-8am EST M-F, 24hr Sat & Sun)

To reach Walker outside our standard business hours, including weekends, you may call 1-800-758-9779.

Return Requests may be initiated with your Inside Sales Executive. Customers using eBusiness accounts may monitor the status of their RA (Return Authorization) online. Returns are subject to Walker's returns policy located at https://www.walkerfirst.com/terms-and-conditions/.

Contact your Inside Sales Executive if you experience an out of box failure. They will work with the manufacturer and materials management to replace or repair the equipment.

Due to unique requirements for each return authorization, there is no set timeframe to close these issues. Walker's focus, instead, is on making sure each customer is satisfied with the outcome. Walker makes every effort to minimize impact on the customer's business while return authorizations are being processed.

Automated Shipment Notifications are available on all items shipped from Walker's distribution center. Drop shipments from manufacturers are not currently included in this process. To activate this feature, contact your Inside Sales Executive.

Shipment tracking is available once you've logged into your eBusiness account. Tracking information on drop shipments from manufacturers may not be included. If Automated Shipment Notifications are activated for your account, tracking information will be included in the ASN.

Yes. You may log into your account anywhere you have access to the Internet. Walkerfirst.com makes use of responsive technology enabling ease of use on tablets and smart phone devices.

Walker does not currently utilize mobile apps.

To view walkerfirst.com, one of the following browsers is recommended:

• Microsoft Internet Explorer 8.0 or higher
• Firefox 4 or higher
• Safari 5 or higher
• Chrome 15 or higher

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

For the most powerful protection of your data, we require that you use a browser that provides strong 128-bit encryption-sometimes referred to as cipher strength. If you are using the recommended browser versions, you should be covered.

To access the full functionality of our website, cookies and JavaScript must be enabled in your browser preferences. Disabling any of these features or using an older or non-compatible browser may mean that you won't be able to take full advantage of walkerfirst.com.

Some pages may require the Adobe Reader (4.0 and higher), which is available as a free download.

Some services, such as our online chat, require plugins for non-modern browsers. We highly recommend Flash 11+. Modern browsers are considered to be IE 10, Firefox current version, Chrome and Safari 5+.

Walker does more than supply you with state-of-the-art products. We also provide unsurpassed value-added services to make those products perform at their peak within your network.

Walker's services help reduce costs associated with installing and maintaining equipment at the customer location. The company assists its customers in solving business challenges and increasing their ability to meet customer expectations from telecommunications service providers.

In addition to supplying basic material, Walker simplifies network deployment through services such as product engineering, expert installation, systems integration and unsurpassed customer service. In an advisory capacity, Walker helps network designers make wise product selection decisions for optimum network performance, scale and operating cost. In a hands-on capacity, Walker kits, integrates and installs products to help carriers efficiently deploy networks.

Walker performs important promotional, logistics and technical support services for its manufacturer base, reaching ten telecommunications sub-markets and over 1200 domestic customers.

Walker does not charge engineering service fees for pre-sales engineering consultation. Sales engineers provide customers first line support for specific product lines purchased from Walker. Fees may apply to more comprehensive projects that involve full network design, installation services, integration services and configuration projects. Consult your Inside Sales Executive regarding engineering services for a fee.

Yes, Walker's pre-sale application engineering team can help you determine the best solution from our vast portfolio of products.

Your Inside Sales Executive or Regional Account Manager can coordinate your request with Walker's engineering team.

Walker's state-of-the-art electronic commerce capabilities enable simple, fast, and reliable exchange of critical business information. We support a wide range of communication platforms including EDI, XML/CSV, Punch-out Catalogs and API. More details on available IT capabilities may be accessed by clicking here.

Walker is a privately held business.

Walker evaluates OEM distribution requests on a regular basis. Interested companies should click on the link provided here to complete a form, which is necessary to enter the evaluation process. https://www.walkerfirst.com/survey/